Connecting those who Need IT assistance, with those who can give it.

Locate agents with specific skillsets in your area to give you immediate, personalised assistance remotely, or where you are. Affordable help, when you Need IT, and where you Need IT.

Key Benefits of using the Need-IT service


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Creative Commons

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Author's support

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Frequently Asked Questions

Who are the agents that will help me?

Agents are individuals in the global community which have various IT skillsets and have successfully applied to be a Need-IT Agent. As a customer, you will have the opportunity to review the agent's profile, ratings, reviews and history if you desire, before requesting assistance from them. When you require assistance, agents currently online and nearest to your location with the appropriate skillset will recommended first, but you will have the freedom to choose whom you would prefer to receive assistance from.

What if there are no agents in my area?

If no agents are currently online in your area, it will not be possible to get assistance 'in the flesh' at your location. However, you can still speak with and get remote assistance from any other agent world-wide with the skillset appropriate to your problem.

How much does it cost?

The first thing to know is that it is free to sign up as a customer. We have two pricing models for you to take advantage of. The first is a "pay as you go" model, where you only pay for what you need. This usually means an agent fee (which is dependant on the rating of the agent) and then a call-out fee if required.

The second option is a monthly subscription fee, giving you various benefits for free, as well as cancelling out the call-out fee. Click here for more information.

How do I get help if I can't get online?

Once you sign up, you will be given a phone number to dial to get assistance. So as long as you have access to a working telephone, you will have access to help when you Need IT.

Interested in becomming a Need-IT Agent? Whether you are a trained and experienced IT Systems Engineer freelancer looking to expand your client base, or you are a computer literate university student with time to spare and want to make some extra petrol money, you can apply to become an agent to start helping others and earning some money... and it's free to sign up!

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